At E-optics we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purchase will be refunded. In addition if within 30 days of order date the product is found unsatisfactory, used items, unopened boxes or glass vials of lenses can be returned for a full refund, noting the following:

a. Custom Lenses, including novelty and made-to-order lenses, can not be cancelled, returned, or exchanged.
b. A US$ 3 fee will apply to each return processed.
c. Shipping and Handling charges are not refundable.

Return Process:

1. Contact our Customer Service Department to who will send you a Returns form.

2. Print and fill out the Returns Form and include it with your return. To receive credit, you must mail this Returns Form along with a copy of the original Packing Slip with your return. If you do not have the Packing Slip and cannot print the Returns Form, you can simply attach a note to your order indicating your name, the order number and the items you are returning, including the reason so that we can properly process the return.

3. Re-pack only unopened and sealed contact lens vials or boxes for return. Contact lenses are regulated product, and cannot be resold if opened, damaged or tampered with. As such, UAE law prohibits us from accepting any opened products for return or exchange, unless a product defect exists, it's illegal for us to reuse or resell them.


4. Address the return package as follows:
E-optics LLC
The Greens Village Centre
Behind Emaar Business Park
Sheikh Zayed Road
PO Box 58136
Dubai, United Arab Emirates

Tel: +971 4 363 9494
Fax: +971 4 363 9495

5. For your protection, items should be returned via traceable mail. We recommend that you ship your return back to us via a respected courier with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments.

Please that it can take up to six weeks to complete the processing of your return (i.e., you send us the package, we credit you for your return, your credit card company reflects your credit, etc.).